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Responsible Gaming


Responsible Gaming

Today, online gaming is a form of entertainment recognized by society at large. Playing for money is exciting and entertaining, but it also involves risks. Therefore, Interwetten takes its responsibility for the promotion of responsible gaming and this responsible gaming policy very seriously. Interwetten ensures that social and health protection considerations are taken into account in its gambling operations in order to protect our players from excessive gambling and help them reduce their gambling when this is called for. This is our duty of care.

For us, it is understood that any serious and respectable operator will provide its customers with sufficient information in order to know about the potential risks of games of chance. It is important for us that gambling remains a source of entertainment for our customers. Borrowing money to play, spending more than you can afford or using money set aside for other purposes is unwise and can lead to significant problems for yourself and others around you. Prevention is based on information, and only informed players will be in a position to recognize a gaming problem in its early stages. Apart from information, Interwetten offers proactive tools to control each player's gaming pattern and prevent the negative consequences of exaggerated gaming. These tools include deposit limits per day, week and month, log in limits per day, week and month, a reality check system that may be adjusted in line with individual needs for all products, a self-test for those who feel at risk, and very importantly , the option of definite and indefinite self-exclusion from game play. Last but not least, responsible operators need to ensure that there is support and help if a player is at risk or might have developed a gaming problem.

Hence, the Interwetten responsible gaming policy is based on the following five pillars:

1. Information: We inform our customers to the best of our ability about the risks incurred by online gaming, preventive measures/tools and the first symptoms of a critical and problematic gaming pattern.

2. Staff training: We train our staff in regular intervals on responsible gaming and invite experts as well as specialist organizations to provide training and hands-on assistance.

3. Protection of minors: We are committed to the protection of the most vulnerable and strictly do not accept under-age clients. We strictly do not accept minors under the age of 18 years. In order to ensure compliance, we carry out electronic identity checks on our customers and check their date of birth against official records. Finally, we also make every effort to avoid advertising which could attract minors to play for money. Customers who wish to ensure that no underage person in their households uses their computer will find professional help by clicking onto www.netnanny.com.

4. Responsible gaming tools: Interwetten has no intention of patronizing its customers, but we would like to give our customers tools at hand to implement their individual goals. Therefore, Interwetten offers a variety of measures for customers who wish to control their gaming behavior:
  • Customers will be prompted upon registration to set their mandatory deposit limits per day, week and month. The default maximum value for the deposit limit is SEK 10,000 per month.
  • Upon every login, players receive clear information about our responsible gambling measures, the player’s own limitations and the player’s accumulated losses for the past twelve months.
  • A reality check system is also in place for all products offered by Interwetten where all winnings, losses and login duration are displayed.
  • We offer players the option to define their individual log-in limit that will restrict playing time per day, week and/or month
  • For those who feel at risk, Interwetten offers the possibility to carry out a self-test constructed by an independent third party.
  • Last but not least, definite and indefinite self-exclusion from game play may be a reasonable strategy to re-gain control. A self-exclusion can be implemented through the player’s account. The self-exclusion can be for 24 hours, for a temporary period of time or permanently. It is important to note that even we ourselves might withdraw to excluding players from game play if our systems for the detection and identification of problem gambling support this step. If you decide to take a break, we recommend using the Spelpaus.se national self-exclusion register (https://www.spelpaus.se/?scos=true), in order to exclude yourself from all gambling. Self-excluded players will not receive any form of advertising from our end. It goes without saying that the Interwetten account settings also contain an opt-out system for marketing communication available for all players at any time.

5. Assistance and support: We provide customers in need with contact information of professional external service providers in order to obtain suitable support in the prevention and treatment of gaming problems.

If you feel that you may be at risk of losing control of your gaming activities or if you suspect that someone in your family or circle of friends may be getting into difficulties, please contact the following independent and non-profit aid organization for help and assistance in many languages: www.stodlinjen.se

Responsible Gaming – Stay in Control!

Any adult can experience the fun and excitement of playing games on online.

As with almost all things in life, however, betting and gambling should be enjoyed within reasonable limits. Only self-controlled gaming is entertaining. Therefore, it is very important that every player keeps control over this pastime in terms of extent, frequency and financial implications.

Unrestrained gaming and wagers in excess of the player's financial capacity imply that the person's self-control is insufficient. If the attraction of gaming is stronger than the individual's self-control, a gaming addiction may lead to personal and social problems.

Useful tips

In order to stay in control, we recommend that you comply with the following rules whenever you are using our site:

  • Play in moderation and do not forget that gaming is a form of entertainment and not a genuine way of making money
  • Please be aware that gaming is a matter of chance and that there are no "magic" formulas that guarantee winnings
  • Make sure you know the rules of the games you play
  • Play when you are alert and, as with any other internet activity, take regular breaks
  • Don't play when drinking alcohol or taking any medications that can influence your perception
  • If you are feeling down and depressed, do not play
  • Set yourself a budget and keep track of the amounts spent and/or set personal deposit and/or stake limits per day, week or month
  • Use only funds that are available for entertainment. Never stake funds that have been allocated to any other purpose
  • Do not borrow money from third parties in order to play
  • Stick to your own limits even if you suffer losses

Self-exclusion as a Preventive Tool

Customers who opt for definite or indefinite self-exclusion are no longer able to access real money games for the term of their exclusion.

If you opt for a temporary self-exclusion, you will exclude yourself from all gaming activities for the definite term that you may define individually. Your account will be blocked until the deadline is reached. Once the term has expired, your account will be automatically available again.

If you opt for a permanent self-exclusion, your account will remain blocked until further notice and any balances on your gaming account will be paid out.

In both cases, you may apply for a re-activation of your account at any time, but re-opening will always be subject to a "cooling-off" period. The delay for the re-opening of a definite self-exclusion amounts to 72 hours as from request. An indefinite self-exclusion will only be reversed a year after the player’s initial request to self-exclude. Any application for account re-opening will also be subject to our internal assessment of the player’s gaming behavior and may be refused.

Protection of minors

Neither our products nor our marketing campaigns are designed to attract children or adolescents. On our homepage, we clearly display the 18+ warning. We do not accept account registrations from individuals under the age of 18 years and carry out identity checks, including our customers' date of birth, in order to ensure compliance.

Nevertheless, we recognize that the internet is available and accessible in many homes around the world. As a result, online gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing inappropriate websites and programs.

Temporary Responsible Gaming Measures due to Covid-19.

1st July 2020 and 31st December 2020

We want our players to remain having fun whilst gaming with us, so we encourage you to gamble responsibly in these delicate times. Gambling should be fun, borrowing money to play, spending more than you can afford or using money which is meant for other purposes is unwise and can lead to significant problems for yourself and others around you. Interwetten wants players to remain safe and that is why some temporary measures have been put in place to ensure our players’ safety.

As from July 01 until December 31, 2020, the following measures are being put into place in order to mitigate potential risks related to Covid-19 mobility restrictions.

  • In addition to the standard deposit limit of 10,000.00 SEK per month, an additional deposit limit of SEK 5000 per week applies.
  • Players will be prompted to define a mandatory log in time per day, week and month for casino. These log-in limits apply in addition to general and voluntary log-in limits for the entire platform. player protection page through the players’ account.
  • The increase of any time limit shall take effect at the next turn of the month, however never sooner than after 72 hours.

More tips for parents:
  • Do not leave children unattended near your computer when using our site
  • Do make use of easy-to-use monitoring applications like e.g. www.netnanny.com
  • Protect your gaming programs with password access
  • Keep your Interwetten username, password and deposit details out of the reach of children
  • Do not allow persons under 18 to participate in any gaming activity
  • Educate your children about the legality and the potential risk of underage gaming
  • Unfortunately, no system can prevent fraud and identity theft. If you are aware of any fraudulent abuse of our services, please notify our service department by email to service@interwetten.se instantly

Version 1.1 last updated 25.06.2020