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General Terms and Conditions

General Terms and Conditions

    General Terms and Conditions


    CONTENT:

    A. GENERAL
    B. LICENSES
    C. REGISTRATION / PLAYER ACCOUNT [SPELKONTO]
    D. INVALIDATION OF TRANSACTIONS/FRAUD/ANTI-MONEY LAUNDERING
    E. DEPOSITS / PAYMENT METHODS
    F. PROTECTION OF PLAYER FUNDS

    G. WINNINGS AND PAYING OUT
    H. LIABILITY/INDEMNITY/DATA PROTECTION
    I. INTELLECTUAL PROPERTY
    J. PROMOTIONS AND MARKETING
    K. SEVERABILITY


    A. GENERAL

    1. Interwetten Gaming Ltd. (hereinafter referred to as "Interwetten") offers sportsbetting, casino games and live casino for „real" money use. Players (hereinafter referred to as a neutral term and applicable to both sexes) who wish to make use of any Interwetten product, enter into a contract with Interwetten by opening an account and accepting the validity and applicability of these General Terms and Conditions, the relevant product rules (sportsbook, casino, live casino), the Privacy Policy as well as the applicable terms for promotions, special offers and bonuses, as amended from time to time. Therefore, whenever a player places a bet or takes part in any game, he accepts the validity and applicability of these Terms and Conditions, the relevant product rules, the Privacy Policy and applicable bonus conditions.

    2. Please note that the relevant rules, these General Terms and Conditions and any other terms and conditions applicable may be changed from time to time if deemed necessary due to legislation, authority’s decision or recommendations or for commercial reasons. Any changes to these General Terms and Conditions will be notified to players in advance and the player must re-confirm acceptance before changes come into effect.

    3. Upon placing his bet and/or participating in a game, the player confirms that he has reached the age of 18. Interwetten reserves the right to verify any player's statement of age and to exclude players from its services, if there are any doubts regarding the attainment of the minimum age required. Any player using our services, who is identified as underage and managed to obtain access to our services in a fraudulent manner, shall have all his winnings forfeited and his account with Interwetten (hereinafter referred to as "Interwetten Account") shall be blocked immediately. Any remaining deposits will be paid out to the player promptly [sv skyndsamt] and at the latest 5 business days after closure.

    4. By opening an Interwetten Account the player confirms that he is not a Politically Exposed Person (PEP) or a directly related family member of such person or known partner to such person. By opening an Interwetten Account, the player also confirms that he is not subject to any International Sanctions. Interwetten however, reserves the right to carry out regular checks from time to time and to exclude a player if deemed necessary.

    5. Employees and their immediate families are prohibited from participating in Interwetten betting offers, promotions, special offers or bonuses.

    6. By accepting these General Terms and Conditions, the player confirms that his interest in the bets/games is of a personal nature and that he is using the Interwetten site purely for personal entertainment. Any commercial and professional interest is discarded.

    7. Interwetten does not warrant the constant availability and functionality of all or any products offered. Interwetten may not be held liable and will not compensate the player for any damages, losses, costs, loss of profits or any other disadvantage a player may incur in connection with any disconnection from or the non-availability of any of the products offered by Interwetten for whatever reason. An exemption is made regarding Interwetten’s gross negligence.

    8. All indicated dates and times are based on Central European Time (GMT+1) unless stipulated otherwise.

    9. The legal relationship between the player and Interwetten shall be governed by Swedish law. Any and all disputes in connection with or arising out of any bet/game shall exclusively be settled by the competent court having local and subject-matter jurisdiction in Stockholm, Sweden.


    B. LICENSES

    1. With regards to sportsbetting, Interwetten Gaming Ltd., registered in Malta under company number C 35736, registered business address at 2nd Floor, LifeStar Building, Testaferrata Street, Ta’ Xbiex, XBX 1403, Malta, is the holder of a betting licence [licens för att tillhandahålla vadhållning] issued by the Swedish Gambling Authority [Spelinspektionen] pursuant to a decision rendered on 27 November 2018 in case number [diarienummer] 18Li7389.

    2. With regards to casino, Interwetten Gaming Ltd is the holder of an online commercial gambling licence [licens för att tillhandahåll kommersiellt onlinespel] issued by the Swedish Gambling Authority [Spelinspektionen] pursuant to a decision rendered on 27 November 2018 in case number [diarienummer] 18Li7389.

    3. The Swedish Gambling Authority [Spelinspektionen] is the regulatory body responsible for supervising the operations of Interwetten offered to Swedish players on www.interwetten.se.


    C. REGISTRATION/PLAYER ACCOUNT [SPELKONTO]

    1. Each player who wants to have access to services and products offered by Interwetten must open an Interwetten Account with Interwetten Gaming Ltd. Upon registration, players must state name and surname, gender, address, contact email, date of birth and social security number [personnummer] or the equivalent of social security number [personnummer]. Player’s identity will be verified through a reliable electric identification or the like but Interwetten may need to, if deemed necessary in accordance with applicable law, request further documentation in order to verify the player’s identity and the information submitted upon registration. The information and documents that could be asked of you are for example:

    • Name, address, personal identification number, nationality (for example register extracts from the Swedish Tax Agency);
    • Documentation for determination of PEP
    • Description of financials, employee, pensions or student (for example, salary statement or extracts showing possible grants);
    • The origin or source of the assets and regular payment transactions / cash flows (for example, salary statement).

    If fraud or money laundering is suspected Interwetten reserves the right to retain any funds and/or winnings until the investigation is completed as required by mandatory law. After having opened the Interwetten Account, the player may deposit and use the amount deposited to place sportsbets, play casino games and live casino.

    2. Only natural persons may open an account with Interwetten. We do not accept legal persons as holder of Interwetten Accounts.

    3. Once the player opens his Interwetten Account, funds may be deposited, and credited onto the account. As long as there is a positive balance on the player's Interwetten Account, he may deduct any stakes for bets and any wagers on casino games and live casino. Winnings gained from betting, casino and live casino are credited directly on the Interwetten Account. All winnings credited on the Interwetten Account may be immediately used for placing further bets. However, Interwetten reserves the right to refuse any bets, or a participation in a game, or limit the stake.

    4. Any deposit and pay-out incurred by the player may be made only onto or from his own Interwetten Account. Any deposit or pay-out of funds shall be governed by these General Terms and Conditions, the specific rules applicable to the respective product and any additional terms and conditions that may apply to promotions, special offers and bonuses.

    5. The Interwetten Account will be held in SEK. If players deposit funds in currencies other than the currency of their player account, their deposits will be converted into SEK at the current exchange rate (Interbank rate).

    6. Upon opening the Interwetten Account and any time thereafter, the player may refer to the various responsible gaming features provided by Interwetten. Limits to deposits must be set on a daily, weekly or monthly basis and there is also a possibility for players to limit log in time. Players can also self-exclude for a definite or indefinite time from gambling with Interwetten and may self-exclude from all gambling with operators licenced in Sweden through the national self-exclusion registry (https://www.spelpaus.se/?scos=true). For further information and assistance players are encouraged to visit the Interwetten responsible gaming site and/or contact customer service.

    7. Any and all personal information provided by the player to Interwetten must be correct and complete. The player undertakes to notify Interwetten without delay in the event that any information provided to Interwetten becomes incorrect or incomplete. Interwetten reserves the right to cancel any bets as well as winnings, block betting accounts, exclude the player from participating in other games, retain payments to the player and report the player to the authorities in charge if any information given to Interwetten by the player turns out to be incorrect or incomplete. The player is liable for any damages and costs arising out of false or misleading information. If any deliberately false or misleading information is furnished, any and all transactions on the Interwetten Account shall be declared invalid.

    8. Interwetten operates on the basis of the assumption that each person logging into the system with the correct combination of username and password actually is the lawful account holder. It is in particular not permissible to make any transactions for the account of others, on the Interwetten Accounts of third parties, by forming syndicates of players or in conspiracy with third parties using front man. Interwetten reserves the right to close Interwetten Accounts, cancel transactions and retain the payment of funds if the player has made his account available to third parties, makes transactions on behalf of or in the name of third parties, in conjunction with third parties, in groups/syndicates of players by using front-men, or by using impermissible software tools, or in violation of other provisions of the General Terms and Conditions or the applicable Rules. Interwetten reserves the right to close any Interwetten Account of players at any time without giving any reasons. If closure is made due to the player’s misconduct, any remaining deposits (but no winnings) will be paid out to the player promptly [sv skyndsamt] and at the latest 5 business days after closure.

    9. Every player can open only one account. The use of identical e-mail addresses in various Interwetten Accounts is prohibited. The player shall use an e-mail address to which only he has access. Should any player open another Interwetten Account in his own name or in someone else's name or in conjunction with one or several persons after his Interwetten Account was closed/limited for any reason whatsoever, Interwetten reserves the right not only to close those accounts but also, at any time, to cancel any transactions (bets, wagers), to exclude the player from participating in further games and call in any free money credited. Interwetten further reserves the right to cancel any transactions, exclude a player from placing bets/the participation in a game and/or block the player's Interwetten Account if there is a justified suspicion of an event or a bet placed being manipulated/rigged, or a suspicion of circumventing the maximum win/stake, using front men, acting as front man for a third party or acting on a third party's account, or the use of impermissible software tools.

    10. It is prohibited for players to sell, transfer and/or acquire accounts to/from other players.

    11. Furthermore, in line with the Interwetten policy for the prevention of anti-money laundering and applicable legal obligations, Interwetten does not permit depositing funds originating from criminal activity, depositing funds by using a credit card which a player is not authorized to use, knowingly receiving money from such card in any other manner, colluding with a third party to do so, or using a third party's Interwetten Account for any criminal activity or illegal purpose.

    12. Interwetten notifies herewith all players that the company is unable to provide advice on fiscal or legal matters. Therefore, other than in cases of gross negligence, Interwetten may not be held liable and will not compensate players for any loss, damage, loss of profits, fees, costs and any other disadvantage that a player may incur in connection with his use of the services and products offered by Interwetten, unless stated otherwise these General Terms and Conditions and the applicable rules for specific services and products as amended from time to time.

    13. For inactive accounts, i.e. players' accounts which have not recorded any log in and/or log out for a period exceeding 12 consecutive months, Interwetten reserves the right to charge an inactive account fee of 50.00 SEK per month.

    The administrative charge will be charged to the Interwetten Account of the player. The first fee for inactive accounts will be deducted on the first day following 12 months of inactivity. All following fees for inactive accounts will be deducted on a monthly basis, i.e. on the first day of each consecutive month until the account balance reaches zero. If upon the deduction of these fees the balance on the Interwetten Account falls to zero, Interwetten is entitled to close this account.

    All registered players will be notified at least 30 days prior to any fees being incurred that the inactive account fee is to be charged to their accounts. Holders of inactive accounts may instantly reactivate their accounts by logging in/logging out or withdrawing the funds within the 30 days' time window without incurring any fees. Players reactivating their account are entitled to a refund of the inactive account fee for the last 3 months.

    If no transaction has been recorded on an Interwetten Account for at least thirty months, Interwetten is entitled to remit the balance to the player and close the Interwetten Account. Interwetten is also entitled to close accounts that are undesirable for any other reason. If, on the other hand, the player wishes to close his Interwetten Account, a request by email to service.en@interwetten.se is sufficient. Termination of this agreement shall not affect the accrued rights or obligations of the parties existing at termination.

    14. Any complaints or queries relating to the handling of player affairs on www.interwetten.se should be, in order for as quick process as possible, be addressed to service.en@interwetten.se.

    15. You also have the right to have a potential dispute tried by the National Board for Consumer Disputes (ARN). To have a dispute tried, you can turn to ARN, Box 174, 101 23 Stockholm, www.arn.se. Interwetten participates in dispute resolution with ARN and follows ARN's recommendations.

    To facilitate disputes resolution due to cross-border e-commerce, the European Commission has also set up an online dispute resolution platform, called the ODR (Online Dispute Resolution) platform. You can reach the platform via the following link: https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase


    D. INVALIDATION OF TRANSACTIONS/FRAUD/ANTI-MONEY LAUNDERING

    Interwetten reserves the right to block or close any Interwetten Account at any time and to cancel or declare as void transactions if the following conditions apply:

    1. Interwetten detects transactions with irregularities that may negatively affect the processing of payment transactions and/or which gives rise to the suspicion of a violation of the General Terms and Conditions (e.g. the name and address of the player do not match the name and address associated with the credit card, or other mode of payment, used by the player).

    2. Interwetten considers that the player has violated any other regulation contained in these General Terms and Conditions or the rules of the game.

    3. Interwetten considers that the player used the products and services offered on www.interwetten.se in an inappropriate manner or has deliberately cheated or taken unfair advantage of Interwetten or any of its other players.

    4. Interwetten considers that the player used the products and services offered on www.interwetten.se in a fraudulent manner and/or for illegal and/or unlawful or improper purposes.

    5. Interwetten is requested to do so by the police, any regulatory authority or court and/or Interwetten considers that any of the events referred to above may have occurred or are likely to occur.

    Interwetten takes any form of fraudulent activity of players very seriously. Any fraudulent activity is strictly prohibited. Fraudulent activity may include, but is not limited to, stolen credit cards, transfer of funds to other player accounts (chip dumping), forgery, collusion, the use of impermissible software tools, the provision of false registration data or other requested information, etc. In addition to any other remedies provided under these General Terms and Conditions or the applicable game rules, Interwetten reserves the right to pursue claims for criminal prosecution and/or civil damages concerning any fraudulent activities. Players involved in any form of suspected fraudulent activity and any suspicious transaction will be reported to the appropriate authorities.

    Interwetten is committed to ensuring that the current regulations against money laundering and the financing of terrorism are strictly adhered to. This commitment implies that sophisticated tools have been put in place to continuously monitor and minimize operational risks. The depositing of funds obtained illegally or by improper means is strictly prohibited. Any customer activity on the site will be monitored and assessed to this effect. Suspicious activity will be reported instantly to the authorities in charge. By accepting these terms and conditions the player acknowledges that he may deposit money into the Interwetten Account only in order to play and use the services offered. Withdrawals /Payments may come at an expense for Interwetten. If deposited funds has not been used these expenses could be charged when withdrawal is made. For the avoidance of doubt this is only applicable for funds that has not been used and not for potential winnings. The charge amounts to 10%.

    When an Interwetten Account is closed for whatever reason, Interwetten will promptly, and within 5 business days, pay out the Interwetten Account balance to the player except in certain circumstances specifically mentioned in these General Terms and Conditions.

    However, Interwetten will only pay back that which remains of the deposits made by the player if the player account is closed because:

    1. the player provided incorrect information about himself, or at the request of Interwetten, has not provided documentation that verifies the information provided during the registration, or

    2. the player was excluded from gambling as a result of misconduct.

    If Interwetten closes an Interwetten Account, the player will be informed in writing thereof and the reasons for the decision.


    E. DEPOSITS / PAYMENT METHODS

    1. On the payments page, there is the list of all the deposit methods available on the Interwetten Account. Interwetten will only accept payment from payment service providers in accordance with Act (2010:751 on payment services [lag (2010:751 om betaltjänster]. We would like to point out that all deposits and pay-outs may be subject to an administrative fee to cover any actual transaction expenses incurred.

    The player will not be reimbursed in arrears for any differences between the amount credited and the amount debited from his credit card resulting from exchange rate fluctuations and bank charges by the bank issuing the credit card.

    2. For payments onto the player's Interwetten Account, a minimum of 100 SEK applies.

    3. Interwetten is not a financial institution and does not grant interest on deposits.

    4. Interwetten reserves the right to apply certain restrictions to the payment methods for certain players, whenever required to enhance the company’s AML procedures, collect further evidence on individuals’ risk profiles and for risk management purposes. Interwetten might request, for example that withdrawals are made by way of bank transfer and refuse the use of multiple payment methods in order to ensure that withdrawals are made in the same way as deposits.


    F. PROTECTION OF PLAYER FUNDS

    Interwetten will at all times keep player funds in a bank account, separate from Interwetten’s own funds so as to protect the player’s funds in case of insolvency.


    G. WINNINGS AND PAYING OUT

    1. The player may request a pay-out of his winnings from his own account at any time.

    2. For our casino offering pay-out ratios apply. In order to review specific pay-out ratios per game players may refer to the "Help/FAQ" menu (section payout/ payout ratio casino) or to the return to player rates (RTP) listed by the provider within the individual game frame. The term pay-out ratio or RTP refers to the relationship between stakes and winnings. It is based on settings of the random number generator and will be achieved on a long-term and average basis. Generally, the pay-out ratio of casino games offered by Interwetten exceeds 95%.

    3. As a general rule, all funds that have been paid in the Interwetten Account, shall be paid out in the same manner (credit card, bank transfer, etc.) as the deposit occurred. If the deposit method of the account is Paysafecard and the value of a deposit is not played through in full before a withdrawal is requested, or there is any evidence of a series of bets/wagers placed which results in guaranteed player profits irrespective of the outcome, or where all the betting/wagering is determined to be low risk, Interwetten reserves the right to request a receipt showing proof of purchase of the voucher before any withdrawals are processed.

    4. Funds or balances in an Interwetten Account of one player cannot be transferred to the Interwetten Account of another player.

    5. If the player incurs any extra costs in the course of the payment transaction, (e.g. upon paying out, paying in, payment of processing fees) e.g. due to retransfer to credit cards, higher transaction costs in the case of foreign bank transfers, etc., Interwetten is entitled to charge his Interwetten Account player with these additional costs. Likewise, costs arising from returned transactions for which the user is responsible (e.g. due to a wrongly stated account number, insufficient credit on the account, etc.) must be reimbursed by the holder of the account.


    H. LIABILITY/INDEMNITY/DATA PROTECTION

    1. Interwetten shall be liable for any damages only if deliberate intent or gross negligence can be proven according to the relevant legal provisions. Any liability for minor negligence, the refunding of consequent damage and financial losses, lost profit, lost data, lost interests and of damage from claims by third parties against the user shall be excluded. Interwetten does not accept any liability for any and all circumstances beyond its control (force majeure, etc.).

    2. Interwetten is not liable for any player content. The player grants that any content contributed by the player is in compliance with any applicable law. Interwetten reserves the right to delete content violating any applicable law and/or these General Terms and Conditions. Interwetten reserves the right to hand evidence over to law enforcement agencies upon court orders or summations by authorities, and whenever there is a legal obligation to do so.

    3. Interwetten does not assume any liability for input, transmission and/or evaluation errors. Interwetten is entitled to rectify any obvious errors such as incorrectly entered odds for sports-betting and correct errors in the evaluation of results and declare the affected bets void. Interwetten does not accept any liability for the website or the games remaining completely or partially functional and without interruption, for potential programming faults and/or for the correction of errors but will handle any such interruptions, faults and errors in accordance with the technical regulations [föreskrifter och allmänna råd om tekniska krav samt ackreditering av organ för den som ska kontrollera, prova och certifiera spelverksamhet (LIFS 2018:8)].

    4. Interwetten accepts no responsibility for the accuracy, completeness, or timeliness of the contents of the information services, including, but not limited to the result notifications delivered via email and SMS. Likewise, all data in the live scores, statistics and intermediate results of the live betting product are subject to change. For further information about the rules concerning promotion/bonus offers applying to sportsbook, casino games and live casino, please refer to the respective rules.

    5. Furthermore, Interwetten cannot accept any liability for viruses that may harm the website and the connected servers or other damaging components that might damage computer hardware and/or user software. Likewise, Interwetten will not accept any liability for the functionality or dysfunctions of internet browsers. Unless the player uses Internet Explorer version 11 or higher, Firefox version 52 or higher, Chrome version 56 or higher or Safari version 11 or higher, we cannot guarantee the correct transmission or proper functionality of the Interwetten site.

    6. Interwetten is committed to the protection of players' personal data. Personal data means any information relating to an identified or identifiable individual. For further information on how Interwetten processes personal data as well as players’ rights upon their data, players are referred to the Interwetten Privacy Policy. The processing of players' data on www.interwetten.se complies with all applicable data protection regulations including the European General Data Protection Regulation.

    7. Notwithstanding Interwetten’s commitment to the protection of players’ personal data, under no circumstances shall Interwetten be liable for any damages caused by any incorrect, delayed, manipulated/rigged or abusive transfer of data via the internet. Interwetten will take any appropriate action in order to protect the user data stored by Interwetten, but Interwetten will not be liable if third parties obtain control of, or process user data information despite of all precautions taken. It is agreed between the contract partners that no claims for damages may be asserted against Interwetten in any such cases.

    8. The processing of data for online gaming requires the use of codes (username and password) chosen by the player himself. Username and password chosen by the player shall be robust enough and kept secret. The player shall at all times remain responsible for maintaining and protecting the secrecy of his Interwetten Account, the username, and any password. Players must not allow third parties access to use their Interwetten Account.

    9. Interwetten will not be liable for any abuse of the betting account through the use of the player's username and password by third parties. Furthermore, Interwetten shall not be liable for any losses incurred by a player due to the use of the betting account by any third party and any such losses shall not by refunded by Interwetten. We explicitly state that the username and the password must be kept secret and confidential by the player as all transactions via the account for which the username and password is entered, will be for the account of the player.


    I. INTELLECTUAL PROPERTY

    The player acknowledges that the software, gaming system and all material which is visually or audibly presented to the player by Interwetten is entirely the property of Interwetten or its licensor and that the player has no rights or claims whatsoever to any such intellectual property.


    J. PROMOTIONS AND MARKETING

    1. Subject to the player’s account settings his personal data may be used by Interwetten for marketing activities across various channels including mail, email, telephone call as well as electronic/instant messaging. The use of the player’s personal data for marketing activities may be cancelled or restricted to certain communication channels at any time. Players may either adjust the respective account settings or contact our service department by email to service.en@interwetten.se. Due to the technical workflow involved, updates to the respective account setting may take up to 24 hours before they become effective. For the avoidance of doubt, marketing for players that have self excluded themselves from gambling at spelpaus.se will be cancelled with immediate effect. For additional information on how Interwetten processes data for marketing purposes please refer to the Privacy Policy of Interwetten.

    2. All bonuses and promotional offers are subject to the terms and conditions made available when communicating the bonus offer. In principle, all bonuses and offers refer only to the individual recipient of the promotional communication and may be used only once during a stipulated time frame. Bonuses and offers, such as vouchers, may not be sold between players and/or third parties. Promotional offers cannot be redeemed in cash, but remain subject to the specific bonus conditions. Interwetten reserves the unlimited right to reclaim any bonuses and promotional offers if the player obtained the offer by fraud or devious means.

    3. If groups of players acting in collusion or as a syndicate or individual players who register several times, set up fictitious accounts or use front men attempting to rig bonus offers, Interwetten reserves the right to call in any bonus payments granted, cancel any winnings made with these bonus offers, refuse to pay out any amounts requested and close accounts. Non-recreational players and syndicates of players are not granted any bonuses. Interwetten reserves the right to terminate or change a bonus offer at any time.

    4. No marketing will be targeted any player that has self-excluded and if a player has terminated his Interwetten Account, marketing will only be targeted at such player if he has explicitly consented thereto.


    K. SEVERABILITY

    Each clause contained in these General Terms and Conditions shall be separate and severable from each of the others. If any clause is found to be void, invalid, or unenforceable for any reason whatsoever, the remaining clauses shall remain in full force and effect.


    Version 2.0

    Last update: 07/07/2021



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    Contact-Centre

    Online Support Request  service.en@interwetten.se  0035-6-23 276 355  0035-6-23 276 444 Interwetten Gaming Ltd.
    2nd Floor, LifeStar Building
    Testaferrata Street
    Ta‘Xbiex XBX 1403
    Malta

    Tel.: +356-23-276-000